Privacy Policy

1. Information We Collect

We collect information about you in connection with your use of the Services. We need certain information to provide the Services, and if you do not provide it or ask us to delete it, you may not be able to access or use some or all of the Services.

Information You Provide Directly:

• Contact information (e.g., email address, username).
• Payment information (if applicable, processed by third-party payment processors).
• Content you create or share on the Services, such as chat messages, images, and information about AI chatbots you create ("User Content").
• Communications with us (e.g., support requests).

Information Collected Automatically:

When you use the Services, we automatically collect technical information about your device and access. This includes IP address, browser type, operating system, access times, pages viewed, and usage information. We use this for service improvement, usage analytics, and security.

• We use cookies and similar tracking technologies to enhance your experience and improve our Services. You can manage cookie preferences through your browser settings, but disabling them may limit some functionality. For more information, visit https://www.allaboutcookies.org/.
• We may collect general location information (e.g., inferred from your IP address).

Information from Other Sources:

We may receive information from other users (e.g., referrals) or from third-party social media accounts (e.g., Facebook, Google) if you choose to connect them to your AiLuvChat.com account. This connection is optional and can be revoked by you at any time.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, personalize, and improve the Services.
• To communicate with you, including important service announcements and responding to your inquiries.
• To analyze, maintain, improve, customize, and develop new services (including training our AI models).
• To prevent fraud and ensure the security of our Services.
• To comply with legal obligations and protect our rights (including enforcing our Terms of Service).
• For advertising and marketing purposes, subject to your choices and applicable law (see Section 4 "Advertising and Analytics Services Provided by Others").
• For other purposes disclosed to you at the time we collect your information or with your consent.

We may combine information we collect from you with information from other sources. We may also aggregate or de-identify your information and use it for any purpose, including research and marketing.

3. How We Share Your Information

We may share your information in the following circumstances:

• Affiliates: With our corporate affiliates (if any), subject to this Policy.
• Service Providers: With third-party vendors and service providers who perform services on our behalf (e.g., data hosting, payment processing, customer support, analytics, advertising, and marketing). We provide them only with the information necessary to perform their services.
• Advertising Partners: With advertising partners as described in Section 4 ("Advertising and Analytics Services Provided by Others").
• Safety and Protection: If we believe disclosure is necessary to protect the rights, property, or safety of AiLuvChat.com, our users, or others.
• Legal Requirements: If required by law, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• User Content: User Content you set as public or share in designated group chats (if available) may be visible to other users.
• With Your Consent or at Your Direction: For any other purpose disclosed to you with your consent or at your direction.

4. Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the internet and in applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information.

This information may be used by AiLuvChat.com and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity.

For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices (for U.S. users) and www.youronlinechoices.eu/ (for European users). Your device may also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Ads Personalization” on Android) that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes.

We may also work with third parties to serve ads to you as part of a customized campaign on third-party platforms (such as Facebook or Google). As part of these ad campaigns, we or third-party platforms may convert information about you, such as your email address, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and to serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

5. Your Rights and Choices

You have certain rights and choices regarding your information:

• Account Information: You can access, update, or delete your account information (if applicable) through your account settings or by contacting us. You may also deactivate your account.
• Marketing Communications: You can opt-out of receiving promotional emails from us by following the instructions in those emails. We may still send you non-promotional communications, such as those about your account or our ongoing business relations.
• Cookies and Targeted Advertising: You can manage cookies through your browser settings and opt-out of certain targeted advertising as described in Section 4 ("Advertising and Analytics Services Provided by Others").
• Your Data Protection Rights: Depending on your location, you may have certain rights under applicable data protection laws, including:
  • The right to access a copy of your personal data.
  • The right to rectification (correction) of inaccurate personal data.
  • The right to erasure (deletion) of your personal data in certain circumstances.
  • The right to restrict processing of your personal data in certain circumstances.
  • The right to data portability (to receive your data in a structured, commonly used, and machine-readable format and to transmit it to another controller).
  • The right to object to processing of your personal data in certain circumstances (e.g., for direct marketing or processing based on legitimate interests).
  • The right to withdraw consent at any time, where we rely on consent to process your personal data.
  • The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law and will verify your identity before processing your request.

For European Economic Area (EEA) and UK Residents: AiLuvChat.com acts as the "data controller" for your personal data. Our legal bases for processing your personal data are described in Section 2 ("How We Use Your Information") and Section 4 ("Advertising and Analytics Services Provided by Others"), and include contractual necessity, legitimate interests, consent (where applicable), and compliance with legal obligations.

For California Residents: You have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These include the right to know what personal information we collect, use, disclose, sell, and share; the right to request deletion of your personal information; the right to correct inaccurate personal information; the right to limit the use and disclosure of sensitive personal information (if applicable); and the right not to be discriminated against for exercising your CCPA/CPRA rights. We do not "sell" your personal information in the traditional sense (i.e., for monetary consideration). However, our use of third-party advertising and analytics services as described in Section 4 may be considered "sharing" for cross-context behavioral advertising or a "sale" under CCPA/CPRA's broad definitions. You can opt-out of such "sharing" or "sale" by following the instructions in Section 4 or by contacting us.

6. Children's Privacy

Our Services are not directed to children under 13 (or 16 in certain European countries). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

7. Security

We implement reasonable technical, administrative, and physical safeguards to protect your information. However, no internet transmission is completely secure, and we cannot guarantee the security of your information.

8. Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own, including Japan and the United States, where data protection laws may differ from those in your jurisdiction. By using the Services, you consent to the transfer of your information to these countries. For transfers of personal data from the EEA, UK, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses approved by relevant authorities.

10. Links to Third-Party Websites

Our Services may contain links to third-party websites. This Policy does not apply to their privacy practices. We encourage you to review their privacy policies.

11. Changes to this Policy

We may update this Policy from time to time. We will notify you of any material changes by posting the new Policy on the Services and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the new Policy.